Refund policy
No Refunds
All sales are final. We do not offer refunds in any form. Unless an appliance is deemed unrepairable by T&B Appliance, then a refund or exchange may be offered upon our discretion. A refund will only be considered by T&B Appliance 1 month after the first initial diagnose of the broken appliance. After 1 month of multiple attempts to repair the appliance, T&B Appliance will then consider a refund or exchange for another appliance of equal value.
Appliance must be diagnosed, attempted to be repaired, and deemed unrepairable by T&B Appliance to be eligible for a refund or exchange.
When T&B Appliance arrives to diagnose the broken appliance it must be in it's original location and state as it was when the issue first occurred.
If the appliance is tampered with by customer or any other repair man, refund or exchange is ineligible.
All refunds will have a $50 restocking fee.
To be eligible for a return or exchange, your item must be in the same working and cosmetic condition that you received it and within the 120 day warranty.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received, inspected and approved, we will then refund the amount owed with a written receipt for both you and T&B Appliance.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are deemed unrepairable by us.
If in the event that T&B Appliance approves an exchange, the original appliance purchased must be in the same working, and cosmetic condition as it was received, exchanges are only for appliances that are of equal value. If you wish to upgrade during the exchange, you pay the difference between the two appliances. Exchanges must be within 120 day warranty.
Gifts (if applicable)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should contact us by phone: 541-630-0611 or email: tandbappliance@gmail.com
You will be responsible for paying for any delivery/pick up fees. Delivery and pick up fees are non refundable. The pick up fee will be the same amount as the delivery fee, if any was charged at original time of purchase.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All items that are refunded must be uninstalled, easily accessible and ready for us to pick up. For drop off returns, they must be brought to our said location.