Polices/ Terms Of Service

Policy/Terms Of Service

By using this website, you agree to the following terms of service:

REPAIRS/SERVICE:

*All diagnose/ trip fees and payment for repairs/ service are due at time of service. We do not accept billing.

*There will be a 3% Debit/Credit Card processing fee for all transactions.

*Please have all dogs put away during the whole visit of the technician.

*There will be a cancellation/ no show fee for all appointments cancelled less than 24 hours prior to the appointment.

*There will be a trip fee charged for dryer vents that are deemed uncleanable during the initial visit. This would include vents are not code complaint, disconnections, improper materials, vents that are not accessible, vents that are free and clear and don't need to be cleaned.

We give a 1-year part and labor warranty on all of our repairs. The warranty does not cover the entire machine or other parts that were not replaced by our company.

*For liability reasons we cannot allow a client to use any of our equipment such as tools, ladders, or any other equipment owned by T&B Appliance Repair and Dryer Vent Cleaning, LLC.

*By utilizing our services, you agree that T&B Appliance Repair & Dryer Vent Cleaning, LLC cleans and clears the accessible dryer vent exhaust system at the time of service. We are not liable or responsible for any lint accumulation, blockages, rodents' nests, or clogs that occur after our departure.

*Dryer vents are susceptible to normal, ongoing lint accumulation caused by regular appliance usage. Furthermore, T&B Appliance Repair & Dryer Vent Cleaning, LLC assumes no liability for pre-existing damage, design flaws, or improper installation of the vent ducting. Customers are responsible for routine maintenance and ensuring safe, ongoing operation of their equipment.

*Our dryer vent cleaning services are strictly limited to the cleaning of the installed, permanent exhaust duct system for the dryer. This service area begins at the wall connection inside the home and extends to the exterior exhaust termination point.

We assume no liability for the clothes dryer machine itself, its internal components, or the flexible transition hose connecting the dryer to the wall. The condition, maintenance, and safety of the dryer and transition hose remain the sole responsibility of the property owner. We are not responsible for pre-existing damage, blockages, or disconnections within the machine, the transition hose, the dryer vent itself (attic, crawlspace, behind drywall, etc).

*All deposits are non-refundable.

*Our hours of operation are subject to change without notice, causes may include but not limited to holidays, emergencies, etc.

*We are not liable for any unexpected or unscheduled down time or issues with our website but will be resolved as quickly as possible.

*Our website, messages, texts, and emails are open 24/7 but may not be answered right away. All calls, messages, texts, and emails will be answered as quickly as possibly as we’re very responsive. Please allow 48 hours at a maximum for a response in case a message or call is missed, we’re busy or an emergency occurred.

*All of the above statements are subject to change at the owner’s discretion. All final decisions or resolutions are to be made by the owner.

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