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Polices/ Terms Of Service

Policy/Terms Of Service  

 

By using this website, you agree to the following terms of service:

 

REPAIRS/SERVICE: 

*All diagnose/ trip fees and payment for repairs/ service are due at time of service. We do not accept billing. 

*Please have all dogs put away during the whole visit of the technician. 
 
There will be a $55 cancellation/ no show fee for all appointments cancelled less than 24 hours prior to the appointment. 

We give a 1-year part and labor warranty on all of our repairs. The warranty does not cover the entire machine or other parts that were not replaced by our company. 

SALES: 

*Our warranty is non transferable.

*Our warranty is void if the appliance is tampered with or attempted to be repaired by a non-T&B Appliance owner/employee.

*All sales are final, no refunds, no returns, no exchanges, unless otherwise stated from the owners.

*If, while under warranty, an appliance is deemed unrepairable by the technician, it is up to our discretion for the next step such as a replacement of equal or lesser value of the unrepairable appliance or a refund.

*We are not liable for customer satisfaction. Our warranty ensures that our appliances work to their full capability, it does not ensure clients personal taste, preference or expectations of the appliance.

*We are not liable for any issues, damage to the appliance or home, injuries, or any other problems that may occur during the time that the client installs, hooks up or during use or ownership of the appliance.

*We are not liable for any damage or injuries during time of customer transportation of the appliance, installing the appliance or moving the appliance. If any damage is done to the appliance during any of the stated times while the appliance is under warranty, appliance can be repaired at client’s expense.

 

*For liability reasons we cannot allow a client to use any of our equipment such as hand trucks, tools, tie downs, or any other equipment owned by T&B Appliance Repair and Dryer Vent Cleaning, LLC. 

*All deposits are non-refundable.

*All clients to do due diligence to ensure dryers are the correct hook up they need (gas, electric, or propane, etc). 

*All clients to do due diligence on all appliances measurements to ensure it will fit properly in their designated space for the appliance. And other personal preferences such as cycles, appliance color, opening of doors, etc. No refunds, returns, or exchanges will be accepted due to buyer negligence caused by the above stated instance unless otherwise stated by the owner.

*All of our appliances are as pictured in our ads. In some cases, pictures do not show minor scuffs, scratches, dents/dings or other normal wear and tear and should be expected on some appliances as they are used.

*All appliances are a first come first serve basis unless otherwise agreed upon with the owner.

*Our hours of operation are subject to change without notice, causes may include but not limited to holidays, emergencies, etc.

*We are not liable for any unexpected or unscheduled down time or issues with our website but will be resolved as quickly as possible.

*Our website, messages, texts, and emails are open 24/7 but may not be answered right away. All calls, messages, texts, and emails will be answered as quickly as possibly as we’re very responsive. Please allow 48 hours at a maximum for a response in case a message or call is missed, we’re busy or an emergency occurred.

*All of the above statements are subject to change at the owner’s discretion. All final decisions or resolutions are to be made by the owner.

 

 

 

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